Expert Dental Virtual Assistants for US Practices
Maintaining a dental clinic’s operational efficiency and ensuring patient satisfaction isn’t easy. Complications arise out of nowhere and affect your to-do list. Hire I-Med Claims’ expert dental virtual assistants to streamline workflow and reduce administrative conundrums.
- Enhance Operations
- Cut Costs by up to 70%
- Increase Revenue


Why Does Your Dental Practice Need a Virtual Assistant?
Managing a dental practice in the US comes with its fair share of hurdles. The dental industry is constantly evolving. Adapting to clients’ requirements, providing them with top-notch services, and looking after administrative tasks have become extremely strenuous for a dental specialist.
Opting for a virtual dental assistant is a perfect and efficient solution for a lucrative practice. As a dentist, you don’t have to worry about front-end tasks. It helps save time, effort, and money spent managing in-house staff. Our remote receptionist does everything to keep your practice up and running.
Spread Smiles and Leave the Rest to Our
Skilled
Dental Virtual Assistants
While you’re busy providing excellent patient care, let our professional virtual assistants handle tricky and time-consuming tasks like inbound & outbound calls, scheduling appointments, filling out forms, insurance verification, bookkeeping, and much more.
Dental Virtual Assistant
Essential Virtual Dental Assistant
Services We Offer

Patient Communication (Texts & E-mails)
Our pro-active messaging and email service allows your patients easy access to all the required information round the clock.
Call Management (incoming and outgoing)
Efficient incoming and outgoing call handling for overwhelming appointments and complicated queries. No call goes unanswered and every client feels valued.
Appointment & Scheduling Management
Be it a patient’s first appointment or a follow-up visit, our VAs will expertly manage the scheduling process making things convenient for you.
Eligibility Verification (Advanced and Same Day)
A swift and reliable patient insurance verification allows you to focus on delivering compassionate care rather than worrying about administrative tasks.
Appointment Confirmations
Managing and reducing missed patient appointments is a vital part of our VAs’ JD. They’ll manage appointments and confirmations resulting in enhanced practice revenue.Â
Copay Amount Calculation (Before the Patient Visit)
Calculating the exact copay amount can be tough for patients. Our VAs inform the patient regarding the copayment and BOB before their visit to ensure timely payments.
Missed Appointments Follow-up
Appointment scheduling or rescheduling and sending gentle reminders after missed appointments are hectic and time-consuming tasks. We’ll handle them efficiently for you.
Recare Patients (Encouraging timely care and visits)
Focus on retaining existing patients by encouraging regular visits and promoting long-term care through timely communication, convenient scheduling and appointment setting, quick EV and personalized follow-up care.
Aged Receivable
Manage billing statements and send reminders to payors and patients for collecting outstanding payments to enhance revenue generation and reduce financial risks.
Pre-Estimate Submission and Tracking
21 days ahead: Track pre-authorizations for upcoming appointments to avoid delays.
30 days prior: Follow up on previously sent pre-authorizations to ensure timely approvals.
Accounts Receivable (for Specific Patients)
Our VA’s track and manage outstanding payments owed by patients and insurance companies for services delivered but not paid for. They review patient accounts, identify unpaid or overdue invoices and follow up with patients or insurance companies to ensure timely settlement of missing payments.
Why are I-Med Claims’ VAs high in demand?
Our extensively trained dental virtual assistants ensure operational, financial and clinical success by boosting efficiency, streamlining practice management and cutting costs. They’ve raised the bar of professional courtesy, unmatched care and expert patient handling to extract ideal results for your dental practice.
I-Med Claims’ highly certified and ultra-professional virtual dental assistants are fluent in English and well-versed in work ethics. Our VAs are perfectly equipped to cater to all kinds of unique needs of your practice. They’re masters of smart and precise solutions to simplify laborious tasks, ensuring optimal care.

Empowering Dental Practices With Competitive Pricing
Hire I-Med Claim’s smart Virtual Assistant for your dental practice at just $9/hour/VA and experience quality, vigilance, transparency and affordability, like never before.
Our hassle-free pricing structure combined with the option of increasing your virtual workforce at the same price makes us a dentist’s favorite choice.
Here To Lighten Your Administrative Load
Alleviating your office admin tasks is part and parcel of our VA service. Our extensive experience assisting dental practices has enabled hundreds of practices across the US to enhance practice productivity and optimize their office operations.Â
What Makes Us The #1 Choice for Dental Practices Across The US.
Online Appointment
Request
Be it setting up new appointments or rescheduling appointments, our VAs do it without breaking a sweat.
Online Appointment Requests
Be it setting up new appointments or rescheduling appointments, our VAs do it without breaking a sweat. We handle patient requests through Vonage, Gmail, Opencare, Phone calls, and text messages. Our VAs follow it up with quick and reliable insurance verification for smooth operations.
Skillful Management of Billing Statements
Another crucial task our VAs perform brilliantly is managing billing statements.
Skillful Management of Billing Statements
Another crucial task our VAs perform brilliantly is managing billing statements. They’re responsible for sending e-statements, reminder texts, and emails to those patients whose outstanding balances haven’t been paid yet.Â
We create a list of those patients whose balances are pending for more than 90 days and send it to our collection team for quick recovery.Â
Contacting Patients
After the pre-authorization status is confirmed, they inform the patient via text or call regarding the status.
Contacting Patients
Our VAs contact patients in advance to confirm their appointments, verify insurance coverage, address concerns, and answer queries. Their politeness and professionalism ensure smooth communication, enhance patient satisfaction, and build trust.
I-Med Claims’ VAs also answer patient queries, remind patients about appointments in advance, send missed appointment reminders, and take follow-up actions. After tracking pre-authorizations, they contact and ask the patients whether they want to confirm the appointment.
Way of Calculating the Co-Pay
Checking Treatment Planner
Verify the percentage to be paid by the patient on the treatment planner.
Pre-Estimates
This crucial aspect of the dental practice consists of two parts, i.e., tracking and contacting patients.
Verifying Ledgers
Verify and identify open claims to enumerate the percentage payable by insurance and patient’s portion.
Calculating Patient Portion
Combine the amount to be paid by the patient from open claims and the treatment planner.
Notifying the
Patient
Inform the patient regarding the total payable amount prior to their scheduled dental checkup.
Patient Query Management and Resolution Process
- Timely response to client’s query in a courteous and professional manner, ideally within an hour, to address their concerns.
- Quickly gather and verify required information to answer patient queries. It includes going through records and consulting with concerned/relevant departments.
- Answer the patient’s query with a detailed and correct response. If a complication arises or resolution could take time, give them an estimated timeframe for resolution. Update them regarding any progress.
- If the query or complaint reveals any gaps or issues in service, note them, send them to the relevant department, work to improve the processes, improve protocols, and bridge the service gaps to make services better and patient-friendly in the future.
- Keep a record of the patient query and response in the database. It helps to record the interaction that could serve you in the future, like changes, suggestions, or learning.
Schedule an Appointment


Recare Patient Appointment
I-Med Claims’ dental VAs are adept at managing recare appointments. They keep a close eye on patients whose 6-month exam and cleaning appointments are due but haven’t scheduled their appointments. They extract a Recare Management Report every month to filter unscheduled patients.Â
Contact the patients via calls and texts to inform them of their 6-month mandatory exam. After scheduling and allocating them time slots, our VAs include them in cloud-based software for smooth future appointments.Â
Tracking Pre-Authorization
Tracking pre-authorization provides clarity on patient costs, helping them understand what their insurance will cover and how much they need to pay. This transparency allows the patient to decide whether they want to proceed with the treatment.
Your VA will ensure timely tracking and contact the patient to inform whether the treatment is approved or denied. It helps patients make an informed decision before the treatment.
Hiring of Top Talent at
I-Med Claims
Each of our virtual assistants for the dental office has to undergo a stringent screening process to make it to the top 2-3% who qualify to work for the company. Let us know your exact requirements and we’ll match you with a virtual dental assistant who will be the perfect antidote for your workload challenges.
Whisper your needs to us, like the exact job role you seek in an offsite care coordinator and any particular tasks or requirements you’re looking for.
Handover the tasks, processes, and tools to your new team member and expect amazing outcomes. We’ll help you in the onboarding process to make it a breeze.
