I-Med Claims - Medical Billing Company
Accounts Receivable Backlogs

How to Handle Accounts Receivable Backlogs in Medical Practices?

Accounts Receivable (AR) backlogs are a common issue in healthcare organizations due to the complexities of managing revenue cycles. However, if left unaddressed, AR backlogs can severely affect a business’s overall financial health and growth potential. This is particularly true for billing companies and healthcare systems, which rely on accurate and timely payments. Therefore, it is crucial to understand the causes and effects of AR backlogs and implement strategies to address them promptly.

Why Is Account Receivable Management Important?

Effective account receivables management is crucial for the growth and sustainability of any medical business in the United States. Unresolved claim denials can lead to a mounting financial burden that hinders the practice’s health. Hence, it is essential to implement a proper account receivable management strategy to avoid such situations and maintain a healthy cash flow. Account receivables are vital to prevent potential bankruptcy caused by cash flow shortages. Managing account receivables while handling patients is challenging, so outsourcing to account receivable management service providers is a wise move. They can manage and address any account receivable issues on behalf of the medical business, freeing up time for the staff to focus on facilitating growth.

Causes Of Account Receivable Backlogs 

Accounts receivable backlogs are a common challenge that medical practices face. These backlogs can be caused by various factors, some of which are listed below.

Incorrect coding: One of the most common causes of backlogs is incorrect coding, which can result in denied or delayed claims.

Inaccurate patient information: When patient information needs to be corrected, it can lead to billing errors and delayed payments.

Delays in payment from insurance companies: Insurance companies can take an extended period to process and pay claims, resulting in a backlog of unpaid claims.

Lack of trained personnel: A lack of trained personnel to handle billing and coding can lead to errors and delay in submitting claims.

Inadequate tracking and follow-up systems: Inadequate tracking and follow-up systems can cause claims to be missed, resulting in a backlog of unpaid claims.

High patient volume: High patient volume can lead to an increased workload for billing and coding staff, making it challenging to keep up with timely submissions and follow-ups.

Account Receivables Backlog’s Effect on the Performance

The backlog of accounts receivable can significantly impact the performance of medical practices, affecting both financial and healthcare outcomes. Let’s explore how:

Financial Performance:

Independent healthcare practices rely on the income generated from their services and the claims paid for them. When they don’t receive timely payments for these services, it can harm the financial health of the medical practice, leading to economic instability and potential bankruptcy.

Operational Performance:

Backlogs in accounts receivable can hinder a medical practice’s operating efficiency, affecting the staff’s ability to provide quality healthcare services to patients. It can lead to decreased patient satisfaction and trust in the medical practice.

Accumulation of Unclaimed Payments:

When accounts receivable are unpaid, they can accumulate, leading to a pile-up of unclaimed payments or claim denials. This can significantly strain the medical practice’s financial resources and hinder future growth.

Medical practices need a robust revenue cycle strategy that minimizes the number of unpaid accounts receivables. This includes proper billing and coding practices, regular follow-ups on unpaid claims, and a streamlined process for managing accounts receivable. 

Strategies for Addressing Accounts Receivable Backlogs

Here are some strategies for addressing accounts receivable backlogs:

Regularly Monitor and Track A/RConsistently monitoring and tracking accounts receivable can help identify any backlogs early on. It allows the medical practice to take corrective action before the issue becomes too severe. Regular tracking can also help identify trends and areas for improvement.
Review Billing and Coding ProcessesReviewing the medical practice’s billing and coding processes can help identify any issues contributing to the backlog. It can also help ensure that all claims are properly coded and submitted on time.
Follow-up on Unpaid ClaimsFollowing up on unpaid claims can help speed up the payment process and reduce the backlog of accounts receivable. Medical practices can implement a follow-up process that includes regular communication with payers and patients regarding unpaid claims.
Outsource A/R ManagementOutsourcing accounts receivable management to a professional service provider can help relieve the burden on the medical practice’s staff. This can also provide the medical practice access to advanced technology to reduce the backlog and improve the overall revenue cycle.
Offer Payment PlansOffering payment plans to patients can help reduce the backlog of accounts receivable for patients to pay their medical bills over time. This can improve patient satisfaction and reduce the risk of bad debt write-offs.

Implementing these strategies can help reduce the backlog of accounts receivable and improve the overall revenue cycle of the medical practice. It’s essential to address the backlogs promptly to ensure that the medical practice remains financially stable and can provide quality healthcare services to its patients.

Why Choose I-Med Claims for A/R Management?

Choosing a reliable service provider is crucial to ensure healthcare providers’ financial success when managing account receivables. I-Med Claim is an excellent choice for managing account receivables as their professional team helps healthcare providers effectively manage their revenue cycle while reducing the number of unpaid receivables.

Mistakes and inconsistencies are the primary reasons for claim denials at the beginning of the revenue cycle management process. At I-Med Claims, we guarantee clean claims free of such problems, significantly reducing claim denials and account receivables. Our team of medical billing specialists has over 20 years of experience in the accounts receivable field, and they conduct thorough investigations to ensure clean claims.

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